SHIPPING AND RETURNS
📦 Order Dispatch Information
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Most orders are dispatched within 24 hours of purchase.
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Orders placed after 12pm Friday will be sent the following Monday.
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During sales, promotions, or peak periods, dispatch may take longer.
🇦🇺 Shipping Within Australia
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Carrier: Australia Post
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Standard Shipping: $10 flat rate
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Express Shipping: $15 flat rate
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Free Standard Shipping: Orders over $150 (applied automatically at checkout)
🇳🇿 Shipping to New Zealand
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Carrier: Australia Post
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Standard Shipping: $15 flat rate
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Free Standard Shipping: Orders over $150 (applied automatically at checkout)
🌍 International Shipping (USA)
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Paused: Unfortunately due to recently imposed tariffs on goods from specific regions, shipping to the USA is unavailable at this time. We hope that common sense prevails so we can resume this service in the future.
🌍 International Shipping (Rest of World)
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Carrier: Australia Post
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Standard Tracked Shipping: $30 flat rate per order
🔄 Returns Policy – Online Purchases
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Refunds available for full-price online orders only.
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Lodge your return within 30 days of shipment.
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Ship the item within 7 days of lodging your return.
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Items must be unworn, unused, scent-free, in original condition, with all tags attached.
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Refunds processed within 3 business days after we receive and inspect your item.
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Return shipping is at the purchaser’s cost.
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Sale items are final and cannot be returned.
🏬 Returns Policy – In-Store Purchases
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Exchange or store credit within 30 days.
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No refunds for change of mind.
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Sale items cannot be returned.
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Faulty items are eligible for a full refund.
⚠ Faulty Items
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Contact us immediately with photos and a description of the fault.
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If confirmed faulty, we will refund or replace (subject to availability).
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Australia: We’ll provide a prepaid return label.
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International: You must arrange and pay for return shipping, and provide tracking.
📍 Return Address
The Soho Movement
Shop 2/30 Marine Parade
Kingscliff, NSW, 2487
📧 Email: hello@thesohomovement.com.au
Note: Refunds only – no exchanges. Download your Return Form here